We are now maintaining a monitor of problems that have been experienced by local bus and train users in the East Suffolk area. If you have been affected by the failure of a local bus or train operator to deliver the specified service (e.g. cancellation, early or significantly late running, missed connections, fare issues etc) then please let us know by email or post.

We do ask that you provide as much detail (e.g. time, date, bus route number) as possible. We shall compile a record of all the issues that have been addressed to us and produce a report up to three times a year.

Where a specific issue is a recurring one, we will pursue the matter with the operator concerned. Please note that we do not follow up individual issues with the operator, and we maintain your anonymity at all times.

You can forward details to:  monitor@eastsuffolktravel.org.uk

or by post to:            ESTA monitor

                               3 Bury Hill
                               Woodbridge
                               Suffolk  IP12 1LF

(Emails will receive an automated reply, but we do not commit ourselves to replying to any postal notifications)